How far is the walk from the property to the beach?
The front steps of the house to the beach is about 200 feet
Where is the beach access?
Beach access is directly to the left of the house and can be accessed from the oceanfront steps or underneath the house
How many stairs are there to get up to the main house?
There are 11 steps to get to the main house and all bedrooms are located on the main floor
How many vehicles can be parked at the home?
There is ample space for 7 vehicles to be parked at the house.
Are linens included? Will beds be made upon arrival?
Linens and bath towels are included and all beds will be made upon arrival. We do not supply beach towels and ask that you not take bath towels to the beach
What do we do with the sheets when we depart?
Please strip the used beds of the sheets and pillow cases upon departure. Leave all sheets & towels in a pile in the main laundry room.
Is there a grill for us to use?
A propane grill is provided with the house. Please let us know if the tank is empty so we can arrange for a spare or you can get it refilled at Home Depot off Eastwood Ave?
Are the beach chairs and umbrellas for guest use?
We do have some beach chairs and umbrellas? for guests to use. We try to keep them in shape for all guests to enjoy and ask that you spray the salt and sand off of them after each use. We cannot guarantee the beach chairs or umbrellas as it just depends how they are cared for week to week.
Are there local tennis courts? Is there a local park?
Wrightsville Beach Park is a short distance from the home along the famous "Wrightsville Beach Loop". The address is 1 Bob Sawyer Drive. The park offers a playground area, multiple tennis courts and basketball courts
If we use the kayaks, where is the best intracoastal access point?
One block to the left, make a right at the hot pink house (Wright Street)- public beach access at the end of the street
How many kayaks? Are they one person or 2 person? Do we need to bring our own life jackets?
There is one double kayak and one single kayak located under the house with paddles. We do not provide life jackets and ask that you only take these out with life jackets that you provide
How many bikes? Do we need helmets?
There are 4 bikes provided one of which is a tandem bike. We do not provide helmets but encourage you to wear them
Is there WiFi at the house?
Yes, WiFi access is provided. The username and password will be provided in your welcome letter as well as the welcome binder located at the property
When is trash pick-up?
Trash day is on Monday and Thursday each week
Do you supply laundry detergent, dish detergent, trash bags, saran wrap and foil, paper towels and toilet paper?
We supply one roll of toilet paper per bathroom and paper towels upon your arrival as a courtesy to get you started. All other supplies are the guests responsibility. Sometimes guests leave some supplies behind for the next guest to use
Do you have a crib or high chair at the house?
Yes, we supply a booster chair that attaches to a dining room chair (Lumina property has 2), and 1 pack-n-play - you provide your own sheet
Can we buy trip insurance?
Travel Insurance/ Storm Policy/ Road Conditions: Travel Insurance is strongly recommended to protect your vacation as cancellations made less than 30 days before the arrival date are nonrefundable (see paragraph 2, “Cancellations”), AND refunds will not be given for storms, hurricanes or poor road conditions.
To review/ purchase travel insurance policies through VRBO/ Home Away Inc., visit www.vacationprotection.com or call 800-349-2218. You can also visit www.InsureMyTrip.com (which is independent of VRBO/ Home Away Inc., for details on multiple independent insurers and to purchase insurance for your vacation. The owner is not responsible for providing trip insurance and must be done separately by the tenant.
What is your cancellation policy?
-Cancellations that are made more than ninety (90) days prior to arrival will receive a full refund minus $250.00.
-Cancellations that are made within ninety (90) to sixty (60) days prior to arrival will receive a full refund minus $500.00.
-Cancellations that are made within sixty (60) to thirty (30) days prior to arrival will receive a 50% refund of the rental amount. If property is re-rented, we will refund your money minus $500.00. If property is re-rented at a reduced rate, we will refund your money minus the difference in rent and minus $500.00.-Cancellations or changes that are made within 30 days of the arrival date, forfeit the total payment. . If property is re-rented, we will refund your money minus $500.00. If property is re-rented at a reduced rate, we will refund your money minus the difference in rent and minus $500.00